Privacy Policy

1. Introduction

Mongkhol ("we", "our", or "us") operates from 67 Charoen Krung Road, Phra Nakhon, Bangkok 10200, Thailand. We provide tax education courses for adults and take the protection of your personal data seriously.

This Privacy Policy explains what personal information we collect when you visit our website or enrol in our courses, how we use it, and what your rights are. It applies to all data collected through our website at acefquercyagenais.info and through our course enrolment process.

If you have questions, please contact us at [email protected].

2. Personal Data We Collect

We collect only the information necessary to provide our educational services and respond to your enquiries.

• Contact information: name, email address, and phone number when you submit our enquiry form.
• Course enrolment data: name, contact details, and payment confirmation for participants who enrol in a course.
• Website usage data: pages visited, session duration, and browser type, collected through analytics cookies where you have given consent.
• Communications: content of messages you send us by email or through our contact form.

We do not collect sensitive personal data such as financial account numbers, national identification numbers, or health information.

3. Legal Basis for Processing

We process your personal data under the Thailand Personal Data Protection Act B.E. 2562 (PDPA) on the following bases:

• Consent: For analytics and marketing cookies, where you have given explicit consent via our cookie banner.
• Contractual necessity: To fulfil our obligations when you enrol in a course, including communication about sessions, materials, and scheduling.
• Legitimate interest: To respond to general enquiries submitted through our contact form, and to improve the quality of our courses.
• Legal compliance: Where we are required to retain records for tax, accounting, or regulatory purposes.

4. How We Use Your Data

• Responding to your enquiries and providing information about our courses.
• Processing enrolment and coordinating session access and materials.
• Sending administrative communications related to courses you have joined.
• Improving our website and course content through aggregated analytics.
• Complying with applicable Thai laws and regulations.

We do not use your data for automated decision-making or profiling in ways that have a legal or similarly significant effect on you.

5. Data Sharing with Third Parties

We do not sell your personal data. We may share data with trusted third parties only as follows:

• Payment processors: To process course fees securely. These providers operate under their own privacy policies and are bound by applicable data protection obligations.
• Analytics providers: Aggregated and anonymised usage data may be processed by analytics services where you have consented to analytics cookies.
• Legal authorities: Where required by Thai law, court order, or regulatory authority.

All third-party providers we work with are required to handle your data in a manner consistent with applicable data protection law.

6. Data Retention

• Enquiry data: Retained for 12 months from the date of your last communication with us, unless you enrol in a course.
• Course participant data: Retained for 3 years from course completion for administrative and legal record-keeping purposes.
• Financial records: Retained for 5 years in accordance with Thai accounting and tax legislation.
• Analytics data: Aggregated data is retained for up to 26 months; individual session data is not retained.

After the applicable retention period, data is securely deleted or permanently anonymised.

7. Data Protection Measures

We take reasonable and appropriate technical and organisational measures to protect your personal data, including:

• Encrypted data transmission (HTTPS/TLS) for all web communications.
• Access controls limiting staff access to personal data on a need-to-know basis.
• Regular review of our data handling processes.
• Secure storage practices for participant records.

In the event of a personal data breach that is likely to affect your rights and freedoms, we will notify you and the Office of the Personal Data Protection Committee (OPDPC) in accordance with PDPA requirements.

8. Cookies

Our website uses cookies to support basic functionality and, where you consent, to understand how the site is used. For full details of the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

9. Your Rights Under the PDPA

Under Thailand's Personal Data Protection Act, you have the following rights regarding your personal data:

• Right to access: Request a copy of the personal data we hold about you.
• Right to rectification: Ask us to correct inaccurate or incomplete data.
• Right to erasure: Request deletion of your data where there is no legitimate reason for us to continue processing it.
• Right to data portability: Receive your data in a structured, commonly used format where technically feasible.
• Right to object: Object to processing based on legitimate interest.
• Right to withdraw consent: Withdraw consent for consent-based processing at any time. This does not affect the lawfulness of processing prior to withdrawal.
• Right to lodge a complaint: File a complaint with the Office of the Personal Data Protection Committee (OPDPC) if you believe your rights have been infringed.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external resources or third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

11. Children's Privacy

Our courses and website are intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. Material changes will be communicated via a notice on our website. Continued use of the site after any change constitutes acceptance of the updated policy. The date at the top of this page always reflects the most recent revision.

13. Contact

For privacy-related questions or to exercise your rights:

• Email: [email protected]
• Address: Mongkhol, 67 Charoen Krung Road, Phra Nakhon, Bangkok 10200, Thailand
• Phone: +66 86-342-7918 (Mon–Fri 9:00–17:00)